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ICT Support and Test Engineers

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ICT Support and Test Engineers

ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

Fun facts

  • Very strong Future Growth
  • 2019 Weekly Pay Before Tax
  • 91% full-time Full-Time Share
  • 24% female Gender Share

Tasks

There are many tasks done by ict support and test engineers. A few are listed below:

  • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
  • identifying variations and potential high risk areas in securing adherence to standards and procedures
  • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • developing, conducting and providing technical guidance and training in application software and operational procedures
  • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
  • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
  • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Specific occupations

  • ICT Quality Assurance Engineer
  • ICT Support Engineer
  • ICT Systems Test Engineer
  • ICT Support and Test Engineer
  • Usability Architect
  • Quality Analyst (ICT)
  • Quality Manager (ICT)
  • Quality Specialist (ICT)
  • Support Analyst
  • Support Architect
  • Systems Tester
  • Test Analyst (ICT)
  • Systems Auditor (ICT)
  • Computer Systems Auditor
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