ICT Support Technicians

Below are details about the field of study you have chosen to explore, as well as some potential careers.

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ICT Support Technicians

ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Fun facts

  • 1482 Weekly Pay Before Tax
  • 83% full-time Full-Time Share
  • 22% female Gender Share


There are many tasks done by ict support technicians. A few are listed below:

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre

Specific occupations

  • Hardware Technician
  • ICT Customer Support Officer
  • Web Administrator
  • ICT Support Technician
  • Applications Packager
  • Computer Systems Technician
  • Telecommunications Computer Systems Technician
  • Systems Support Officer
  • Web Master
  • ICT Help Desk Officer
  • ICT Help Desk Technician
  • Network Support Technician
  • Operator Command Support Systems (Army)